Returns & Exchanges
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition .
1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 1-3 business days after we receive your package.
Return Conditions
1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty and accessories (except scarves, bags).
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of nonproducts .
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Note: If you choose the wrong size due to personal reasons, please contact customer service for return or exchange and provide pictures
Return Address
Please contact our Customer Service,we will provide you a return address and you will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
NOTE: If you have any issues with your return, you must contact Customer Support within 90 days after your order was first placed.
Cancel the order
If you decide to cancel the order, please contact us by email first. If the order has been shipped, we will not accept order cancellation requests.
How to get a refund?
- We will arrange a refund for you within 1-3 business day after receiving your package.
- Cancel the order, we will arrange a refund for you within 1 working day.
- For PayPal refunds, it can take up to 3 to 7 business days to complete, depending on the payment method of the item (for example, Paypal balance, credit/debit card, or checking account).
- For bank card refunds, it may take 5-10 business days to appear in your account. This delay depends entirely on your credit card company and its intermediaries.
Contact us
If you have other questions, please feel free to contact us at: service@oasishatt.com
